1. What products/services does Wanex Energy offer?
We specialize in [briefly describe your main products/services, e.g., “solar energy solutions, energy storage systems, and related technologies”]. For details, visit our [website/product catalog] or contact us directly.
Address: Room 862, 8th Floor, Mingxin Plaza, No. 14 Louyang Road, Suzhou Industrial Park, Suzhou 215000, China
3. What are your business hours?
Our office operates from [9:00 AM to 6:00 PM, Monday to Friday, China Standard Time (UTC+8)]. For urgent inquiries outside these hours, please message us on WhatsApp.
4. Do you ship internationally?
Yes, we serve clients globally. Shipping terms (costs, delivery time, etc.) depend on your location and order specifics. Contact us for a tailored quote.
5. How do I request a quote or place an order?
Send us your requirements via email or WhatsApp, including:
Product specifications
Quantity
Delivery address We’ll respond with pricing and payment details within [X business days].
6. What payment methods do you accept?
We accept:
Bank transfers (TT)
Credit cards (if applicable)
PayPal or other platforms (specify if available) Note: Payment terms may vary for bulk orders.
7. What is your warranty/return policy?
Warranty: Our products come with a standard [X]-year warranty against manufacturing defects.
Returns: Contact us within [X] days for issues covered under warranty. Custom or non-defective items may not be eligible.
8. Can I visit your factory or office?
Yes! We welcome clients by appointment. Schedule a visit by contacting us in advance.
9. How does Wanex Energy protect my data?
We adhere to strict privacy practices. See our Privacy Policy for details on data collection and security.
10. Do you provide after-sales support?
Absolutely. Our team offers technical assistance, troubleshooting, and spare parts support. Reach out via email or WhatsApp.
